Refund policy
Not satisfied with your purchase?
Please contact us to discuss how we can resolve this.
We offer free shipping on orders over €50. This free shipping is available to customers in the Netherlands.
The buyer is responsible for providing the correct delivery details when making a purchase. If the shipment goes wrong as a result of an error made by the buyer, we are not responsible for the (partial) loss of the order. If we need additional information to send the shipment, we will contact the buyer. This may result in a delay in shipment.
We will do everything we can to deliver the order to the delivery address within the expected delivery time. If there is a delay in shipping, the buyer will be notified as soon as possible after placing the order. In that case, the buyer has the right to terminate the agreement without incurring any costs. We bear the risk of loss or damage to the shipment until the parcel is delivered, unless otherwise agreed.
If the buyer receives a product that he did not order, he must notify us of this as soon as possible (within 24 hours of receiving the order) by email. The buyer will return the product after consultation and will be reimbursed for the costs.
The buyer may also return the product without giving any reason up to 14 days after receipt.
Please contact us to discuss how we can resolve this.
We offer free shipping on orders over €50. This free shipping is available to customers in the Netherlands.
The buyer is responsible for providing the correct delivery details when making a purchase. If the shipment goes wrong as a result of an error made by the buyer, we are not responsible for the (partial) loss of the order. If we need additional information to send the shipment, we will contact the buyer. This may result in a delay in shipment.
We will do everything we can to deliver the order to the delivery address within the expected delivery time. If there is a delay in shipping, the buyer will be notified as soon as possible after placing the order. In that case, the buyer has the right to terminate the agreement without incurring any costs. We bear the risk of loss or damage to the shipment until the parcel is delivered, unless otherwise agreed.
If the buyer receives a product that he did not order, he must notify us of this as soon as possible (within 24 hours of receiving the order) by email. The buyer will return the product after consultation and will be reimbursed for the costs.
The buyer may also return the product without giving any reason up to 14 days after receipt.